SHIPPING OPTIONS
Ground Shipping: $8.95 (5 TO 7 BUSINESS DAYS, EXCLUDING WEEKENDS)
UPS 3-Day: $18.95 (3 BUSINESS DAYS, EXCLUDING WEEKENDS)
UPS 2-Day: $24.95 (2 BUSINESS DAYS, EXCLUDING WEEKENDS)
UPS Next Day: $34.95 (NEXT BUSINESS DAY, EXCLUDING WEEKENDS)
USPS: $14.95 (For PO BOX, Alaska, APO, Guam, Hawaii, Puerto Rico ONLY)

USPS EXPRESS INTERNATIONAL: CHARGED ACCORDING TO DESTINATION & WEIGHT Click here to see where we SHIP INTERNATIONALLY

ESTIMATED DELIVERY
We try and process our orders as quickly as possible so you can enjoy your goodies sooner rather than later!

• Orders placed Monday thru Friday before 1pm EST will ship out the same day.
• Orders received after 1pm EST on weekends or holidays will be shipped the following business day (excluding weekends)

PLEASE NOTE: the day the order is shipped is not included in the transit time (e.g., UPS 3-day orders placed on Saturday will not ship until Monday and will arrive on Thursday).

For International orders & outside the continental United States (Alaska, Hawaii, Guam, Puerto Rico, PO BOX or any APO/FPO addresses) ship in 1 to 3 business days and could take 2-4 weeks for delivery.

TRACKING YOUR ORDER
All of our orders are fully trackable through UPS and the US Postal Service.

• Once your package has shipped, you will receive an email from UPS (Quantum View Notify) with your tracking number.
• To track your order, just follow the link provided in the email. You can also enter your reference number here and UPS will show your package's progress.
• If, after tracking your package at UPS, you still require assistance, please feel free to email us at info@fredflare.com with any questions regarding your order.
• Limited tracking is available for orders shipped via USPS. You can go to www.usps.com and enter your tracking number into the space provided.

PREORDER POLICIES
PREORDERED ITEMS ONLY
Only ordered items on Preorder? Here's what you need to know:

• Dates listed on PREORDERED items are the estimated ship dates and are subject to change without notice.
• If you purchased one or more PREORDERED item in a single order, including the same item in different styles and/or sizes, they will ALL ship separately upon arrival for the reduced preorder shipping price of $5.95 each item via GROUND shipping ONLY.
• All PREORDERS are charged to your credit card at the time of purchase and you will receive a confirmation email with your order info.
• These policies apply to Continental US customers only. International, APO and PO BOX orders will ship once all PREORDERED items arrive.

IN-STOCK ITEMS + PREORDERED ITEM
All the info you need if you ordered In-stock items and Preordered items:

• In-stock items will ship immediately & are available for expedited shipping.
• If you purchased one or more PREORDERED item in a single order, including the same item in different styles and/or sizes, they will ALL ship separately upon arrival for the reduced preorder shipping price of $5.95 each item via GROUND shipping ONLY.
• Dates listed on PREORDERED items are estimated ship dates and are subject to change without notice.
• These policies apply to Continental US customers only. International, APO and PO BOX orders will ship once all PREORDERED items arrive.

WAREHOUSE PICK-UP PREORDERS
Our Preordered items can also be picked up at our Warehouse in Greenpoint!

• In-Stock items will be available for pick-up after 3PM on the following business day. Once your PREORDERED item is in-stock, you will be notified via email that the item is available for pick-up.

INTERNATIONAL PREORDERS
International customers can preorder too!

• If you are an International customer and your order contains PREORDERED items, your in-stock items will be held and shipped once all PREORDERED items have arrived.
• Dates listed on PREORDERED items are estimated ship dates and are subject to change without notice.

If you have any questions regarding any of our PREORDER POLICIES, please feel free to email us at info@fredflare.com

RETURNS & EXCHANGES
We pride ourselves on great customer service and want all of our customers to be super pleased with their items! If for any reason you would like to return an item, all you have to do is follow the steps below!

• All returns must be received within 30 days of order delivery date.
• All returns must include original packaging.
• Returns received after 30 days of order arrival are issued a store credit.
• SALE and SPECIAL items or items are issued an exchange or store credit only.
• All items purchased using a DISCOUNT CODE towards merchandise (i.e. 40% off your order) are issued an exchange or store credit only. NO EXCEPTIONS.
• All undergarments and swimwear are FINAL SALE.
• Shipping & handling and gift wrap on returned merchandise are non-refundable.
• For multiple item returns totaling $200 or more, a 15% restocking fee will be deducted from your refund amount or a store credit will be issued for the full amount.
• For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return.
• Please allow 7-10 business days for in-house processing on all returns and exchanges.
• All goods must be returned with original packaging, in perfect unused condition. Otherwise a fee of 15% will be deducted from your return.
• NOTE: fredflare.com is not responsible for shipping costs for returns, exchanges and/or edited orders.

If you would like an exchange, here's what you need to know:

• Exchange requests can be made for an item with the same or lesser value and will be fulfilled according to availability.
• Your return or exchange option can be selected on the back of your receipt.
• NOTE: fredflare.com is not responsible for shipping costs for returns, exchanges, and/or edited orders.

Please include a copy of your receipt in the box with the return and/or exchange request portion completed. If you need a new return form you may download one here.

Send to:
fredflare.com RETURNS
300 Kingsland Ave
Suite F
Brooklyn NY 11222 USA

PICK UP ORDER
Live in the NYC area and want to save on shipping? All you have to do is select "WAREHOUSE PICK-UP" at checkout! Once you've placed your order, you will receive an order confirmation email.

• All pick-up orders are ready for pick up by 3pm the following business day.
• If your order is not picked up withing 14 business days of the order date, the order will be canceled and your credit card will be refunded, minus a 15% restocking fee. Gift wrap charges are non-refundable.
• We are located at 300 Kingsland Ave, Suite F, Brooklyn NY 11222 (between Nassau Ave. and Norman Ave.). Our warehouse is open M-F 9am to 6pm EST. See below map for directions.


View Larger Map

DISCOUNT CODES
Placing an order and having trouble entering a discount code? Here's all you need to know regarding our discount codes:

• For discount codes that require a minimum purchase amount (e.g. "Free shipping over $50"), your ITEM total must be above the required amount in order for the offer to be applied.
• Order minimums do NOT include tax, shipping & handling or gift-wrapping costs.
• We do not offer additional discounts on SALE, SPECIAL or PREORDERED merchandise.
• Only one discount code may be applied to an order.
• Discount codes are only valid on full-priced merchandise and are not valid on SALE, SPECIAL or PREORDERED merchandise, unless otherwise noted.
• Free shipping discount codes only apply to orders shipping UPS Ground. International and P.O. Box customers using a free shipping code will receive a $8.95 discount towards the cost of shipping.

If you are still having troubles with your discount code, please feel free to email us at info@fredflare.com

PRICE ADJUSTMENTS
Did you purchase an item for full price right before it went on sale? You may be entitled to a price adjustment!

• Price adjustments can be made for an item that has been decreased from its original price and has gone on SALE within 14 days of purchase.
• All price adjustments are made in the form of STORE CREDIT ONLY.
• Adjustments can be made only ONCE from the original price.
• Price adjustments are not valid on items already on SALE / SPECIAL, previously marked down items or items purchased using a discount code.
• Price adjustments will not be made for discount codes or store wide sales; there are NO EXCEPTIONS to this rule.

INTERNATIONAL SHIPPING
Want to shop with us internationally? No problem at all! Here's what you need to know before placing your order:

• We ship internationally via United States Postal Service Express Mail.
• Shipping fees are charged according to location and weight of your order. (Click on your country below to estimate your shipping cost).
• International customers should allow 1-2 weeks for delivery, depending on destination, customs and in-country mailing service.
• The weight limit for international orders is 40lbs; if your order is over 40lbs, you will be prompted to remove items from your cart.
• If your billing address does not match the address on your credit card, we reserve the right to cancel your order. Please double check your billing / shipping info before submitting your order!
• WE ARE NOT RESPONSIBLE FOR ADDITIONAL CHARGES THAT MAY OCCUR UPON DELIVERY.

TRACKING INTERNATIONAL ORDERS
Once your order has left our warehouse, you will receive a confirmation email with a tracking number. You can go to www.usps.com and enter your tracking number into the space provided.

BONGO INTERNATIONAL
We have partnered with Bongo International as a way to expedite our international shipments and service our customers worldwide. All Bongo shipments arrive to the destination country in no more than five days.

Here’s how it works: Bongo International provides our customers with their very own US address, for a one-time fee of $5. Once you have a US address, you can make purchases with us as well as other US based online retailers. You can take advantage of our UPS Ground shipping fees and our free shipping promotions when they are available.

Once the purchases are complete, Bongo receives them and logs them into their online system, which you can use to view your items and consolidate them with multiple orders from other US websites. International customers can save up to 82% off typical international shipping rates by following these four easy steps:

• Register with Bongo and receive a U.S. shipping address
• Enter the Bongo address as both your billing and shipping address
• Use the credit card you have on file with Bongo as the payment method
• Once the order arrives at Bongo, it is forwarded to your country

To view estimated shipping prices to the destination country, please CLICK HERE. If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you! To sign up and register for this service CLICK HERE to be directed to Bongo.

PAYMENT OPTIONS
You may pay for your order using either a credit or debit card from Visa, MasterCard, American Express or Discover or pre-paid gift cards with a Visa, MasterCard, American Express or Discover logo.

You can also pay for your order using a PayPal Account.

GIFT CERTIFICATES
You can purchase Gift Certificates in amounts of $25, $50, $75, $100, $125, $150, $175, $200, $225 and $250. Best of all, they never expire!

Once you've chosen your desired amount, you have the option of sending the Gift Certificate info to your email address OR you can have it emailed directly to the recipient with a personalized message.

We suggest sending it straight to the recipient for instant gift-giving!

Simply CLICK HERE to get started!

REDEEMING GIFT CERTIFICATES
The Gift Certificate confirmation email includes a 16-digit code to enter at check-out. Copy and paste this code to avoid mistakes. If your total exceeds the Gift Certificate amount, be sure to have a credit card handy to pay the difference.

If you would like to use more than one Gift Certificate, just enter the first Gift Certificate ID# followed by a comma and the second Gift Certificate ID#. Be sure to leave NO SPACES and double check your info!

INVALID GIFT CERTIFICATE
If you have tried placing an order with your Gift Certificate and the order did not go through, there is a chance that the system is viewing your Gift Certificate as "used". We understand that these situations happen, and one of our Customer Service Representatives will be more than happy to help you out. Just email us at info@fredflare.com or give us a call at 1-877-798-2807. We’ll refresh your Gift Certificate and process your order immediately.

STORE LOCATION

Unfortunately, we currently do not have a store location, but you can always place an order online and pick-up your goodies at our Warehouse in Greenpoint, Brooklyn. For more information regarding our warehouse pick-up order CLICK HERE!

We also have occasional Pop-Up shops in the New York City area, so stay tuned and keep checking our STORE PAGE for more information.

PRIVACY POLICY
Shopping on fredflare.com is safe and secure. This site is tested bi-weekly and certified quarterly by SecurityMetrics to pass all Payment Card Industry (PCI) Data Security Standards. We are committed to safeguarding the privacy of our customers' personal data and do not save any credit card information on our website. We use your email (and occasionally your telephone number) exclusively to communicate with you regarding your order and never distribute your personal information to other companies. For more information please click the button below. As you browse fredflare.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with fredflare.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.

UNFAMILIAR CHARGE
If you see a charge on your bill that you don’t recognize, please contact us at info@fredflare.com or call 1-877-798-2807 from 9am-5pm EST M-F. We can easily look up the information for the charge, and together we can decide if you need to contact your credit company. It’s always a good idea to contact us first because we can make any adjustments faster than your credit card company can.

WHOLESALE
We do offer a selection of products from our house fred flare brand for wholesale purchase. The other items on our site are strictly part of our retail division and are NOT available for wholesale through fredflare.com. Our wholesale department does NOT have information on other items featured in our retail store. For a glimpse of what we have available for wholesale, visit our fred flare retail boutique. For more information please visit our wholesale boutique.

CATALOG
We are not offering any print catalogs at this time. Feel free to check out our website for all current inventory. You can also stay updated on all that’s new ’n’ now at fredflare.com by entering your email above in the "Join E-List" box above to register your email address to receive our newsletter, updates, and subscriber-only exclusives!

GIFT WRAP
We charge $6.95 per item for this service. Don't forget to add a gift message at checkout! Those are free. Also, if you’d like a gift receipt that does not show any price information, you can select this option at checkout. PLEASE NOTE: Gift wrap charges are NON-REFUNDABLE.

SIZE CHART
fredflare.com carries a wide variety of clothing from designers all over the world, each with sizing all their own. Below you'll find a rough guideline of measurements for women & men. We are happy to exchange any item that is not completely satisfactory!

CONTACT

• For general inquiries and customer service issues, please email us at info@fredflare.com.
  
• To request samples or images for editorial features please email us at press@fredflare.com.
  
• To obtain access to our wholesale boutique please email us at wholesale@fredflare.com.
  
• If you're interested in a job with us please send your resume to jobs@fredflare.com.
  
• fredflare.com is located at 300 Kingsland Ave, Suite F, Brooklyn NY 11222 (between Nassau Ave. and Norman Ave.).

**For questions regarding our website or your online order, call us TOLL FREE at 877-798-2807, M-F 9AM-5PM EST**

GREEN SCENE
Everyday we try our very best to make sure we are as eco-friendly as we can be! Here’s a list of a few green things we do, but we are always looking for suggestions. If you have any green tips please email us at info@fredflare.com

• The boxes we use contain recycled material (liner: 20-30%, flute: 100%) and is 100% recyclable. That means you can put them in with your paper recycling.
• The bubble wrap is (minimum) 10% post-consumer content and (minimum) 20% recycled plastic and is 100% recyclable. You can put the bubble wrap in with your plastics recycling.
• We separate our paper and our cardboard products from our other trash. (Our waste company separates the rest!)
• Our Staples brand paper contains at least 30% post consumer waste and is 100% recyclable
• The Staples InkDrop service allows for us to mail in our empty ink cartridges to be recycled or reused FREE OF CHARGE!
• All empty HP LaserJet ink cartridges and hardware can be shipped for free to HP for recycling. (All HP cartridges are made from 100% recycled plastic)
• We only use Ecobulbs. They are compact fluorescent bulbs that help reduce carbon dioxide (global warming), sulfur dioxide (acid rain), the demand on landfills, and help save energy.
• All of our desks are equipped with Homasote boards, which are 100% recycled and recyclable.
• Any and all items that are not in use any more, (ACs, printers, etc.) are sent back to the manufacturer for recycling or picked up by the city to be recycled.
• All orders are shipped through UPS. They are the top shipping company in E-Waste Recycling.
• We always use as little energy in the office as possible by turning off heat or ACs when they aren’t needed and keeping as few lights on as possible.

If you would like to learn more about what you can do to help save the earth, check out our fave site for Earth friendly tips. Thank so much and STAY GREEN!